CORLETT BOLTON & CO

Client Care

Corlett Bolton & Co is committed to providing high quality legal advice and client care. If, however you believe our service to you as a client has fallen below the level expected and you have an issue with the standard of service, action or lack of action by the company, its own staff, or those acting on its behalf, we would ask you to please bring it to our attention.

How to complain

In the first instance, we ask that you bring the issue to the attention of the person responsible for the day to day running of your matter. To enable your concerns to be properly investigated on a timely basis, we will ask for you to put your complaint in writing, for our records. If the issue cannot be resolved, your complaint will be passed to our Compliance Officer who will undertake a full review. If you would like a full copy of our Complaints Policy, please inform us.

Dealing with your complaint

Your complaint will be acknowledged in writing within 3 working days and full response provided to you within 14 working days. We may request a meeting with you if it appears that this may help to resolve the issues raised.

At each stage, we aim to:

make the procedure as straightforward as possible
investigate your concerns thoroughly
ensure that any necessary remedial action is taken as quickly as possible; and
keep you informed of the progress and result of our investigation and any action being taken

We will do all we can to resolve the matter to your satisfaction.

If we fail to do so, we invite you to follow this link to the Law Society’s complaints page http://www.iomlawsociety.co.im/rules-complaints/complaints/ where further information can be found.

Corlett Bolton & Co Ltd is an incorporated practice in the Isle of Man with company number 126261C, and is regulated by the Isle of Man Law Society.

Please note that you may be asked to confirm in writing if the complaint has been satisfactorily resolved.

Should you need any assistance on any aspect of your complaint please contact our compliance officer Helen Gough by phone or email: helen.gough@corlettbolton.com and she will be happy to assist you.

*Corlett Bolton has received one formal complaint in relation to the service provided in the past year and this was resolved between the parties. Corlett Bolton acknowledged the error and compensated the client in order to rectify the issue.

Call 01624 676868 | Email: mail@corlettbolton.com